The response team made recommendations on maintaining individual safety as the virus spread. It developed a regular internal-and-external communications plan and made daily operational adjustments to maintain cargo flow and efficiency. As colleagues began working from home, the response team made sure the necessary technical support was in place; it assessed the virus’s short- and long-term impact on business; ensured financial stability; and kept several, large infrastructure projects moving forward.
The details were also addressed by listening, collaborating and anticipating next steps. From obtaining face masks, sanitizing wipes and hand sanitizer for colleagues to answering questions on health benefits, the response team took action.
Members of the port’s sales team spoke with customers to gauge their needs and to better understand their challenges. This communication led to the development of our COVID-19 Critical Cargo Initiative, which identified critical import cargo moving across Virginia needed in the effort to fight the virus. When these containers arrived, we allocated the equipment and personnel assets needed to get the container moving to its destination as fast as possible.
We worked with our labor partners to implement a temperature screening process for operations-related personnel entering Virginia International Gateway and Norfolk International Terminals, prohibited visitors and took steps to ensure social distancing in the workplace. Common areas, work stations, and shared equipment were sanitized by a commercial cleaning firm.